Why A4 UK Ltd?
We train our staff and we pick carefully the type of people who can deliver high quality service. We care about growing your business because if you grow yours, we will benefit along with you.

How does A4 UK Ltd ensure reliability?
A4 UK Ltd´s technical support includes in-house technicians with expertise in call centre communications. A4 UK Ltd has the latest and most robust UPS, generator, and back up facilities in the industry, as well as an extensive documented disaster recovery plan.

Can you handle large call volumes?
Yes We have up the ability to handle 1000's of calls a day, every day of the year. We currently provide call handling services for many household brand names. 

What is the training process? How are your agents trained?
We need the following material to understand your business and be able to support your customers well.

  • Your product / service details from your website contents
  • Your Products & Services Manuals. 
  • Your previous email correspondence with your customers
  • Any other document you think will help us in agent training.

Our Call Center Managers will interact with you to ensure complete understanding of your business. Based on these discussions, we create a knowledgebase for our agents. Our Call Center Manager then trains the agents. There are a series of group discussions between our Call Center Manager & Agents.

What languages do you support?
Currently, we offer services in English language only.

I am ready to start. What next? How do I start?
Step 1: Contact Us
Step 2: Based on your requirements, we will send you Service Contract & First Month's Invoice. 
Step 3: Sign the contract and sent it back to us along with the payment.

We will start the training process, set up phone lines, Knowledgebase etc.

How do you manage Data Security (Credit Card, Contact information etc)?
We have implemented strict security measures to ensure sensitive information like credit card details / client lists etc are never compromised. 
Our agents do not have access to login & password details of our client's systems. 
Our systems are protected with firewalls and strong physical security.